Returns Policy

It’s important to us that you’re happy with your Letta London purchase. If you’re not completely satisfied you can return your item(s) within 30 days and we will give you a full refund to the same card used to process your order.

We work very hard to ensure that our products reach you in perfect condition, if for any reason you find any items damaged please contact us immediately.

Simple Return Steps:

Speak to us to inform us of your intention to return your item(s) (call us on 020 3191 6444 or email

Wrap the item(s) in the original packaging clearly marking your return number on a separate sheet. As part of the returns process you can download a return note. Do not mark your original packaging.

Send the item back to our showroom at:

762 Finchley Road
NW11 7TH

Upon receipt of your return we will begin processing your item(s)

Your refund can take up to 10 working days from date of us receiving your order.

Refunds can’t be returned after 30 days of receipt of goods.

If you are returning an unwanted item it must not be damaged or marked.

You will be required to arrange a courier to send your parcel back to us. We recommend using a recorded mail service for sending any parcels.

Unwanted items returned to us our done so at your own expense.

Returning Faulty Or Damaged Items:

Damaged items can't be returned after 30 days of receipt of goods.

We must be notified of any items that arrive damaged within 48hrs of receipt of goods.

You may be required to supply photographs of any damaged items you can send these via email to

Do not begin returns process until you have informed us of any damaged items

A Few Things to Note:

If you would like to return an item to us we will arrange your credit/debit card / Paypal account to be credited.

Please make sure that the goods are returned to us in as new condition (including all packaging) and must be taken care of whilst in your possession.

We do ask that any goods that are in sealed packaging are clearly visible without the need to open the packaging.

When returning your item please make sure to include your order number and also the reason for the return