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Report Damaged or Missing Items

Letta London works hard to provide a favourable and top-notch service to its customers, which is why providing high-quality, damage-free complete products is our priority.

We are immensely sorry to learn that you are having issues with your package. If you have received a parcel with damaged or missing items, please let us know about your problem by contacting our customer service support.

Please send us an email at [email protected], providing us with your basic information, including the order number, order date, and when the order was dispatched. Also, please write in full detail about the issues you’re experiencing. This information will help us to get to the bottom of the problem quickly.

Also, include in your email images that show the damaged items or, if possible, provide proof of items missing. Use photos to demonstrate the issues you’re dealing with. If possible, make sure the photos are high-quality so that we can clearly see the damage.

The attached photos are crucial to our problem-solving process. In fact, merely describing the problem won’t be enough, unfortunately. Attaching the photographs to the email could be challenging, so feel free to contact us before that, and we will demonstrate how to continue with the process further.

Note that it’s important to keep any receipts, delivery notes, and similar, as proof of purchase. Additionally, if the item is deemed damaged, please save the original packaging so that we can approve the return. Moreover, if there are any missing parts, we will gladly send them to you with no added charge. Thank you!