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Popular FAQs View all FAQs

Do you offer a next day delivery service?

Two possible answers:

Next-day delivery service is available under a few conditions. The ordered items need to be in stock at the storehouse at the moment of placing the order. The buyer needs to place the order by 12 PM, and the order needs to be processed and completed by 3 PM. If all the terms are completed, your delivery will be scheduled for the following day.

At the moment, Letta London does not offer next-day delivery services. We work hard to provide a complete and safe delivery service to our customers, so we like to take our time in making sure all our deliveries are fully processed and in excellent condition before they arrive at your doorstep.

Can I choose the delivery date and time?

At Letta London we strive to provide the full customer experience and we will try to meet you halfway if possible. Leave your delivery date and time request when placing an order and we will do our best to deliver.

What is your two men white glove service?

Our two men white glove service is the perfect choice if you want to have a hassle-free delivery. This service will deliver your items on the arranged day and at the arranged time. Also, the service will unpack and dispose of any packaging (pallets, wrapping), and carefully carry the items to the room of your choice.

Rest assured that the two men white glove service will expertly handle the delivery process so that you can enjoy your new items peacefully.

My order arrived but I was not available. What should I do now?

We would urge you to make sure somebody’s home at the arranged delivery time so that we can successfully complete the process. If not, our courier will leave a note with contact information to arrange the next delivery. Some deliveries might require an additional delivery fee or re-booking. Contact us by sending an email to [email protected] for further information.

I still haven’t received my order. What should I do?

We’re sorry to hear that. Please feel free to contact us by sending an email to [email protected] and our staff will answer you in no time.

What should I do if some parts are missing from my order?

If some items or parts are missing from your order, or you have received faulty or damaged items, please contact us immediately. Send an email to [email protected], describing the problem in detail and providing photos if possible. Our team will contact you promptly.

How does standard delivery work?

Standard delivery takes 2 to 7 working days to be completed. Doorstep delivery is possible with additional charges, meaning that the charges vary depending on the purchased items. Upon placing an order, you will receive a confirmation email. When the order is ready to be dispatched from the storagehouse, our courier service will contact you to confirm the time of the arrival.

What should I do if I don’t receive all the ordered items?

Upon delivery, make sure to check if all items listed on the receipt match the ones in the package. If not, be sure to contact us at [email protected] to explain your problem. Additionally, if you have ordered multiple items from Letta London, they might not all be delivered on the same day. Always check the receipt to confirm the listed items with the received ones.

Can I order online and collect an item from the store?

Absolutely! When ordering online, you can select the option of picking up the items in our storefront at 762 Finchley Road in London. There are no additional charges when picking up the item from the store. Simply, make sure to follow the arranged time of the pickup and prepare the proof of purchase to showcase to our staff.

Will the delivery driver call me?

For standard delivery, you will receive a call from our courier to arrange a suitable time for delivery.